Contact Us — Paid Surveys in Kenya | LegitSurveys Kenya Support Team
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Contact LegitSurveys Kenya —
Real Support, Real Fast

Got a question about paid surveys in Kenya, an M-PESA payout, or your account? Our Nairobi-based support team is here to help — by email, phone, or our contact form. We respond within 2 hours on business days.

Response within 2 hours
Mon–Sat, 8 AM – 8 PM EAT
Nairobi-based team
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Email Us

Best for account queries, payout disputes, and survey partner enquiries. We reply to every email within 2 business hours.

📧 help@legitsurveys.co.ke
⚡ Reply within 2 hours
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Call or WhatsApp

Speak directly to our support team for urgent M-PESA payout issues or immediate account help. Available during business hours.

📱 0700 996 767
Mon–Sat · 8 AM – 8 PM
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WhatsApp Us

Quick questions answered fast. Send us a WhatsApp message on the same number — we respond between 8 AM and 8 PM, Monday to Saturday.

💬 Chat on WhatsApp
Fastest response channel
Our Contact Details

We're Always Here to Help

Whether you need help with a paid surveys in Kenya payout, a technical issue on your account, or you want to partner with us as a survey provider — we'd love to hear from you. Every message is read and responded to by a real person on our Nairobi team.

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Email Address
help@legitsurveys.co.ke
For account, payout & general enquiries
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Phone & WhatsApp
0700 996 767
Call or WhatsApp — same number, same team
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Location
Nairobi, Kenya
Serving all 47 counties via M-PESA
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Website
legitsurveys.co.ke
Browse live paid surveys in Kenya

🕐 Support Hours (EAT)

Monday – Friday 8:00 AM – 8:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday & Public Holidays Closed

Send Us a Message

Fill in the form below and we'll respond within 2 business hours.

🔒 Your details are safe. We never share your information with third parties.

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Message Sent Successfully!

Thank you for reaching out. Our support team will respond to within 2 business hours.

For urgent M-PESA payout issues, you can also WhatsApp us on 0700 996 767.

Common Questions

Frequently Asked Support Questions

Quick answers to the most common queries about paid surveys in Kenya, M-PESA payouts, and your account.

My M-PESA payout hasn't arrived. What do I do?
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Most payouts arrive within 5 minutes of survey completion. If yours hasn't arrived after 30 minutes, first check your M-PESA messages and ensure your phone number is correct on your profile. Then email us at help@legitsurveys.co.ke or WhatsApp 0700996767 with your name and survey details — we resolve payout issues within 2 hours.
How quickly will you respond to my email?
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Our team responds to all emails sent to help@legitsurveys.co.ke within 2 business hours during our operating hours (Monday–Friday 8 AM–8 PM, Saturday 9 AM–5 PM EAT). For fastest response, WhatsApp us on 0700996767.
I was disqualified after completing a survey. Can I still get paid?
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Disqualifications after significant survey completion are flagged in our system. Contact us with your survey details and we'll investigate with the partner. We take unfair disqualifications very seriously and will escalate on your behalf.
How do I update my M-PESA number on my account?
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Log into your account, go to Profile Settings, and update your Safaricom M-PESA number. For security, number changes require a verification SMS to your registered email. If you're locked out, email help@legitsurveys.co.ke and we'll assist you securely.
Can I sign up as a survey partner or researcher?
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Yes! If you represent a research company, brand, or agency looking to conduct paid surveys in Kenya with instant M-PESA incentives, email us at help@legitsurveys.co.ke with "Survey Partner Enquiry" as the subject. We'll send you our partner requirements and vetting process.
Is LegitSurveys Kenya available outside Nairobi?
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Absolutely. LegitSurveys Kenya is available across all 47 counties. As long as you have a Safaricom M-PESA line and internet access, you can earn from our surveys — whether you're in Mombasa, Kisumu, Eldoret, Nakuru, Garissa, or any other county.
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